Return policy
If you purchased a product directly from our online store and aren’t satisfied for any reason,
simply return it to us unused within 14 days and we’ll issue you a refund for the product
(excluded shipping costs).All discounted items are final sale and not eligible for a return or exchange.
Return shipping costs are the responsibility of the customer, unless the product was damaged/defective when you received it.
IMPORTANT: please always send the products back in a way giving the possibility
for the package to be tracked!
To start a return, you can contact us: [email protected]
Or please use the contact form.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase.
Unfortunately, we cannot accept returns on sale items!
As soon as the returned item arrives back to our warehouse, we will either refund the costs or inform you about the delivery time of the exchange product depending on your preferences.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Package back to the sender
The package for any reason, host country sends it back to us, return shipping costs are the responsibility of the customer.
This plus shipping price amount will be deducted.
Any question about this process: [email protected]
Or please use the contact form.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.